WJCT Public Media - Broadcast Service Interruption Affecting All Jax PBS Channels – Incident details

All systems operational

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To report an issue or outage that is not listed below, please contact WJCT Audience Services at audienceservices@wjct.org or 904-358-6360.

Broadcast Service Interruption Affecting All Jax PBS Channels

Resolved
Major outage
Started 12 months agoLasted about 2 hours

Affected

Television Channels

Major outage from 9:14 PM to 10:10 PM, Operational from 9:50 PM to 10:45 PM

Jax PBS – Channel 7.1 (Comcast 8 & 440)

Major outage from 9:14 PM to 10:10 PM, Operational from 10:10 PM to 10:45 PM

Jax PBS Create – Channel 7.2 (Comcast 210)

Major outage from 9:14 PM to 9:50 PM, Operational from 9:50 PM to 10:45 PM

Jax PBS Kids – Channel 7.3 (Comcast 211)

Major outage from 9:14 PM to 9:50 PM, Operational from 9:50 PM to 10:45 PM

The Florida Channel – Channel 7.4 (Comcast 212)

Major outage from 9:14 PM to 9:50 PM, Operational from 9:50 PM to 10:45 PM

Jax PBS World – Channel 7.5

Major outage from 9:14 PM to 9:50 PM, Operational from 9:50 PM to 10:45 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    UPDATE: Broadcast service has been restored for all Jax PBS channels.

    We are currently monitoring for stability. Thanks for your patience while we resolved the issue.

  • Identified
    UTC
    Identified

    UPDATE:
    Broadcast service has been restored for the following Jax PBS channels:

    • Jax PBS Create – Channel 7.2 (Comcast 210)

    • Jax PBS Kids – Channel 7.3 (Comcast 211)

    • Jax PBS More! – Channel 7.4 (Comcast 212)

    • Jax PBS World – Channel 7.5

    Jax PBS (Channel 7.1 / Comcast 8 & 440) remains off the air due to ongoing issues at our broadcast facilities. The digital video stream is still available but is currently airing the national PBS feed, which may differ from the local Jax PBS schedule.

    Thank you for your continued patience as we work to fully restore service.

  • Investigating
    UTC
    Investigating
    All Jax PBS channels are currently off the air due to an interruption at our broadcast facilities. Our engineers are actively working to resolve the issue. Affected channels include: * **Jax PBS** – Channel 7.1 (Comcast 8 & 440) * **Jax PBS Create** – Channel 7.2 (Comcast 210) * **Jax PBS Kids** – Channel 7.3 (Comcast 211) * **Jax PBS More!** – Channel 7.4 (Comcast 212) * **Jax PBS World** – Channel 7.5 The **digital video stream for Jax PBS** on the PBS and WJCT app is still available, but it is currently playing the national PBS feed, which may not match the Jax PBS broadcast schedule. We appreciate your patience and will restore service as quickly as possible.