wjct.org - Operational
news.wjct.org - Operational
news.wjct.org
jaxpbs.org - Operational
jaxpbs.org
jaxmusic.org - Operational
jaxmusic.org
jaxtoday.org - Operational
jaxtoday.org
adaptflorida.org - Operational
Apps & Skills
WJCT Public Media iOS App - Operational
WJCT Public Media Android App - Operational
WJCT News 89.9 Alexa Skill - Operational
WJCT News 89.9 Alexa Skill
WJCT Classical 24© Alexa Skill - Operational
WJCT Classical 24© Alexa Skill
WJCT Electro Lounge Radio Alexa Skill - Operational
WJCT Electro Lounge Radio Alexa Skill
WJCT Anthology Alexa Skill - Operational
WJCT Anthology Alexa Skill
WJCT Radio Reading Service Alexa Skill - Operational
WJCT Radio Reading Service Alexa Skill
Google Assistant Command - WJCT News 89.9 - Operational
Google Assistant Command - WJCT News 89.9
WJCT News 89.9 - Operational
WJCT Classical 24© 89.9 HD2 - Operational
WJCT Classical 24© 89.9 HD2
WJCT The Independent 89.9 HD4 - Operational
WJCT The Independent 89.9 HD4
WJCT Anthology 89.9 HD3 - Operational
WJCT Anthology 89.9 HD3
WJCT Radio Reading Service - Operational
100 Festival Park Ave - Operational
100 Festival Park Ave
Notice history
Aug 2023
No notices reported this monthJul 2023
- MonitoringMonitoring
Amazon has implemented a fix, and we are currently monitoring the result. Thank you for your patience as we work with Amazon to correct this problem. If you continue to have issues with the Alexa Radio Skill, please let us know by reporting it at wjct.org/report.
- IdentifiedIdentified
Amazon has identified the issue causing users to be unable to play WJCT News 89.9 on their Alexa devices. It is a systemic issue involving their internal search algorithms malfunctioning within or around a location. Thank you for your patience as we work with Amazon to correct this problem. We will update this status once we receive more information.
- InvestigatingUpdate
We've received several reports that WJCT News 89.9 is not playing when commanded, "Alexa, play WJCT" or "Alexa, play WJCT News 89.9." We've replicated the problem and escalated the issue with Amazon. However, Amazon informed us that they cannot replicate nor correct the problem.
If you are facing the same issue, please report it directly to Amazon.
Go to wjct.org/reportalexa <- this link leads to the Review Activity History page on amazon.com.
If not already signed in, use the same Amazon account associated with your Echo devices.
Click the down arrow on the Activity History that displays when you asked Alexa to play WJCT.
Then, click the thumbs down icon and click Tell us what went wrong.
Choose "Did not perform the action(s) I expected" and enter something like "Was supposed to play WJCT News 89.9, but played another radio station," or whatever specifically occurred.
Thank you for your assistance. The more reports Amazon receives, the more information they will have to resolve the issue.
- InvestigatingInvestigating
We have received multiple reports that the Amazon Alexa skill for WJCT News 89.9 is again not activating when users say "Alexa, play WJCT" or Alexa, play WJCT News 89.9". We have escalated the issue with Amazon, and they are working to resolve the issue.
We apologize for the inconvenience this has caused and appreciate your patience.
To continue enjoying WJCT News 89.9 on your Alexa device, please use the following commands. To listen to:
- WJCT News 89.9, use the following command "Alexa, play 89.9"
- Classical 24 89.9 HD2, use the following command "Alexa, play Classical 24 radio"
- Anthology 89.9 HD3, use the following command "Alexa, play Anthology radio"
- The Independent 89.9 HD4, use the following command "Alexa, play The Independent radio"
- MonitoringMonitoring
We have been working with Amazon to resolve the issue with the WJCT Public Media Alexa skills, and we believe we have found a solution. We implemented a fix and are currently monitoring the result. It may take up to 72 hours to be complete.
We apologize for the inconvenience this has caused and appreciate your patience.
We have confirmed that the following actions are working correctly for the following stations:
WJCT News 89.9:
- Alexa, play WJCT News 89.9
- Alexa, play WJCT
- Alexa, play 89.9
Classical 24© HD2:
- Alexa, play Classical 24
- Alexa, play 89.9 HD2
Anthology 89.9 HD3
- Alexa, play 89.9 HD3
The Independent 89.9 HD4
- Alexa, play 89.9 HD4
WJCT Radio Reading Service
- Alexa, play WJCT Radio Reading Service
If you try one of these actions and do not get the expected results, first, try unplugging your Echo device for 10 seconds and restarting it. If that doesn't work, try clearing the cache on your Alexa app. If you have an Android, follow these instructions. Unfortunately, if you have an iPhone or iPad as your companion device for your Amazon Echo, you'll need to uninstall the Alexa app and reinstall it to clear the app cache.
- InvestigatingInvestigating
We have received multiple reports that the Amazon Alexa skill for WJCT News 89.9 is still experiencing technical difficulties. We have escalated the issue with Amazon, and they are working to resolve the issue.
We apologize for the inconvenience this has caused and appreciate your patience. To continue enjoying WJCT News 89.9 on your Alexa device, please use the following command: "Alexa, play 89.9."
- MonitoringMonitoring
Amazon has implemented a fix and we are currently monitoring the result. We have confirmed that "Alexa, play WJCT News 89.9" and "Alexa, play WJCT" are both working. However, if you experience any issues, please report them.
- InvestigatingInvestigating
We are still working with Amazon to fix the issue that is causing some users to hear WJCT Classical 24 instead of WJCT News 89.9 when they ask "Alexa, play WJCT" on their Amazon Echo smart speakers.
In the interim, please only use the command "Alexa, play WJCT News 89.9" to listen to WJCT News 89.9 on your Amazon Echo smart speakers.
Thank you again for your patience and understanding. We will provide another update as soon as we know more.
- MonitoringMonitoring
Through working with Amazon we believe we have identified the issue that was causing some users to hear WJCT Classical 24 instead of WJCT News 89.9 when they ask "Alexa, play WJCT" on their Amazon Echo smart speakers.
We have implemented a solution, but it may take up to 72 hours to propogate in the Amazon Alexa system.
In the interim, if saying "Alexa, play WJCT" does not work, please try the command "Alexa, play WJCT News 89.9" or try "Alexa, play 89.9"
Thank you again for your patience and understanding. We will provide another update once we have confirmed that the issue is resolved.
- IdentifiedIdentified
We have received several reports that some users are hearing WJCT Classical 24 instead of WJCT News 89.9 when they ask "Alexa, play WJCT" on their Amazon Echo smart speakers. We are still working Amazon to resolve the issue as soon as possible.
If you have attempted using the command "Alexa, play WJCT News 89.9" and you are still receiving Classical 24, try "Alexa, play 89.9" If you are in the Jacksonville area, this should activate WJCT News 89.9.
We appreciate your patience and understanding. We will provide an update once the issue is resolved.
- InvestigatingInvestigating
We have received reports that the Amazon Alexa skill for WJCT News 89.9 is currently experiencing technical difficulties. We are actively working with Amazon to resolve the issue as soon as possible.
In the meantime, we apologize for the inconvenience caused. To continue enjoying WJCT News 89.9 on your Alexa device, please use the following command:
"Alexa, play WJCT News 89.9."
We appreciate your patience and understanding. We will provide an update once the issue is resolved.
- ResolvedResolved
This incident has been resolved.